At West Coast Neuro, your feedback and concerns are highly valued. We are committed to fostering an environment where you feel comfortable expressing your thoughts openly.
Ensuring exceptional, safe, and quality services is our biggest priority for all our clients, and your feedback plays a crucial role in achieving this goal.
We embrace a culture of continuous improvement, and your insights empower us to deliver the best possible service and outcomes for you. We say feedback is a gift.
Should your feedback involve someone under 18 years old, please let us know, as this enables us to consider any additional child safety measures during our investigation. If you wish to discuss this further, please feel free to contact us using the details provided below.
You have the option to submit an anonymous complaint without disclosing personal information. However, please note that in such cases, we won’t be able to provide updates on the progress or outcome.
At West Coast Neuro, we adhere to Australian Privacy Laws to protect the privacy of all parties involved in handling complaints.
Our Complaint Handling Process:
- We aim to address and resolve complaints promptly and fairly.
- All feedback will be acknowledged, and you will be kept informed of progress and outcomes throughout the process.
- Positive feedback or compliments will be documented and shared with the relevant team or individual.
Ways to Lodge a Complaint or Provide Feedback:
- Submit your feedback via this form or email admin@westcoastneuro.com.au
Should you wish to escalate your complaint or are dissatisfied with the handling of your complaint, you have the option to complain or appeal to alternative bodies.
The NDIS Quality and Safeguards Commission (NDIS Commission) is an independent Commonwealth agency established to enhance the quality and safety of NDIS supports and services.
The NDIS Commission accepts complaints regarding:
- NDIS services or supports provided in an unsafe or disrespectful manner.
- NDIS services and supports not delivered to an appropriate standard.
- How an NDIS provider has managed a complaint about services or supports provided to an NDIS participant.
You can make a complaint to the NDIS Commission by:
- Calling 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
- Using the National Relay Service and asking for 1800 035 544 or visiting the NRS Website.
- Completing a complaint contact form.
For more information about making a complaint, please visit the NDIS Commission website: NDIS Commission Complaint Information.