Introduction

Welcome to West Coast Neuro. We are committed to safeguarding the privacy of our clients, visitors, and stakeholders. This Privacy and Cookie Policy outlines how we collect, use, disclose, and protect your personal information. By using our website and services, you agree to the terms of this policy.

1. Information We Collect

• Personal Information: We collect personal information that you provide to us directly, such as your name, address, phone number, email address, medical information, and payment details.
• Non-Personal Information: This includes data that cannot be used to identify you personally, such as anonymous usage data, general demographic information, and website analytics.

2. How We Use Your Information

We use your information to:

• Provide and manage our services.
• Process payments and manage billing.
• Communicate with you regarding appointments, services, and updates.
• Improve our services, website, and user experience.
• Comply with legal and regulatory obligations.

3. Disclosure of Your Information

We may disclose your personal information to:

• Healthcare professionals involved in your care.
• Third-party service providers who assist us in delivering our services.
• Regulatory and government authorities as required by law.
• Other entities with your consent.

4. Security of Your Information

We take the security of your personal information seriously. We implement a variety of security measures to protect your data from unauthorized access, use, or disclosure. These measures include secure servers, encryption, and regular security assessments.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small files stored on your device that allow us to recognize you and remember your preferences.

• Types of Cookies We Use:
  • Essential Cookies: Necessary for the operation of our website.
  • Performance Cookies: Help us understand how visitors interact with our site.
  • Functionality Cookies: Remember your preferences and settings.
  • Targeting Cookies: Collect information about your browsing habits for advertising purposes.

6. Managing Cookies

You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our website and the services we offer.

7. Access and Correction

You have the right to access and correct your personal information held by us. To request access or correction, please contact us using the details provided below.

8. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy and Cookie Policy or our data practices, please contact us at:

West Coast Neuro
Phone: 08 6187 6487
Email: admin@westcoastneuro.com.au

Effective Date: This policy is effective as of 5th June 2024